Delivery Statement


If you place your order before 1pm (GMT), we will guarantee same day delivery, nationwide, through the Relay network.
Orders received after 1pm may be despatched next day. 

We hope to provide you with answers to all your frequently asked questions. If not please contact us.


Use the links below to find the answer to your question


Common Queries


What does Medium-As Shown mean?

Our images of our flowers are all from the medium size price option where applicable.
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Ordering Queries

Can I order over the telephone?

Can I order in advance?

Can I send flowers anonymously?

What is the difference between the sizes Regular, Medium and Large for the flowers / plants?

Can I order multiple items?

How do I know you have recieved my order?


Delivery Queries

Can I request a specific time for my delivery?

Can you deliver to transient addresses such as hotels, airports, ships, hospitals or oil-rigs?

I do not know the Post Code / Zip Code for the delivery address.


Payment Queries

What Credit / debit cards do you accept?

Is your site secure for online payment?


Contact Queries

I have not received any confirmation from you that my order has been placed.

I should have received an e-mail from you, but I have received nothing.


Other Queries

I have not heard from the recipient that they have received their gift.

I wish to cancel my order. What must I do?

If you do not find the answers to your questions here please feel free to phone during working hours (9.00am to 5.00pm GMT time) or drop us an e-mail.


Ordering Queries

Can I order over the telephone?
You are welcome to place your order and give payment instructions over the telephone, and we can answer any queries that you may have.
Our office hours are 9.00am to 5.00pm (UK time) Monday to Saturday (excluding UK Bank Holidays).
Firstly choose the item you would like to order from our online catalog, make a note of the item name, code and the size you would like to order. You may telephone us on +44 (0)20 8874 5599 and have your order details and your credit card to hand.
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Can I order in advance?
You are welcome to order in advance of our stated deadlines. Most of our customers order at least two days prior to the stated deadline.
It is actually beneficial to place your order at least two days prior to the stated deadline for ordering. This gives everybody involved in the order process time to check and confirm the details, resolve any problems, order in all the necessary flowers, plants and or mechanics, and to organise the delivery schedule. This becomes especially important during busy peak periods such as Christmas, Mother's Day and Valentine's Day, when volumes of work are increased.
There is no limit to how early you can place your order. A few of our customers place their Christmas orders in August! You can trust us to take care of your order, and be assured that it will be delivered on your requested date of delivery (with the exception of non-working days).
Ordering in advance also gives you more flexibility should you wish to amend or cancel your order. We need 36 hours notice of cancellation or amendment of your order.
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Can I send flowers anonymously?
You may leave your name from your card message so that the flowers are delivered to the recipient anonymously. We are bound by the Data Protection laws and so would not pass your details on to the recipient if you did not allow us to.
We would advise, however, if it is actually not absolutely necessary to leave your name from the message card, not to send the flowers with no senders name. We advise this because we have found in reality that in most cases when there is no senders name the reipient usually does contact us to find out from whom the flowers came. They usually do this primarily because they are concerned that they are being stalked or unwelcomely persued. Husbands and boyfriends often do not realise that their ladies get worried when they are sent anonymous gifts. We do consider that flowers are supposed to be a pleasure to receive, and we are concerned for the sense of well-being and security of our recipients. Sometimes, what may start as a light-hearted sentiment or a joke can end in serious upset for the recipient. Please be aware of the likely reaction of the recipient considering they will not know the identity of their donor. Therefore we ask permission of our customers, in the event that the recipient should enquire about the sender, if we may be permitted to inform them of the sender's identity.
If you would like your order to be sent as an anonymous gift please let us know whether we have permission or not, if they should enquire, to pass on your name to the recipient. Please let us know this using the 'Special Instructions' section of the order form. We will respect your wishes.
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What is the difference between the sizes Regular, Medium and Large for the flowers / plants?
We have offered you a choice of prices for each product. This allows you to choose a style and size of design to suit your budget. Regular is the minimum price for the product. The increasing value of the order allows the use of more and higher value flowers so that size Large will be the luxury version of the product shown.
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Can I order multiple items?
You may order more than one item on an order. You can order multiple items. They must be for the same delivery address as we can only allow one recipient and delivery address per order. If you would like to order items for different delivery addresses you will have to complete separate orders.
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How do I know you have recieved my order?
Our software automatically sends you an 'Order Received' e-mail once you have placed your order. This should be in your inbox within 10 minutes of placing your order, usually sooner. This means that our system is aware of your order. We then check the details of your order, and if there are no problems, we will send you an 'Order Confirmed' e-mail so that you know your order is confirmed and authorised for despatch on the date you have requested. If we have any queries we will also e-mail you in order to resolve them or to notify you of cancellation, the reasons why, and any charges incurred.
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Delivery Queries

Can I request a specific time for my delivery?
For funeral work we ask for the time of the funeral within the product details for funeral work so that we may be sure to deliver in good time. These are always delivered in good time for the funeral.
For other orders to UK destinations, you may if you wish specify morning delivery on most products. This carries an extra charge, and guarantees that your order will be delivered before 12 noon. This service is only available when the order has been placed before 3p.m. at least one working day before the expected date of delivery.
For all international orders we can not guarantee any specific delivery times with the exception of deliveries of funeral flowers.
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Can you deliver to transient addresses such as hotels, airports, ships, hospitals or oil-rigs?
UK - For orders to UK destinations we can organise deliveries to hotels, hospitals and work addresses. These will, where necessary, be delivered to the reception, not directly to the named recipient. A signature proving delivery will be acquired and this will constitute successful execution of the order.
International - Orders CANNOT be accepted for delivery to any transient addresses (i.e. non-permanent addresses) such as hotels, airports, ships, incoming seaport passengers, hospitals or oil-rigs, anywhere in the world.
Orders for delivery to places of work or work addresses will, where necessary, be delivered to the reception, not directly to the named recipient. A signature proving delivery will be acquired and this will constitute successful execution of the order.
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I do not know the Post Code / Zip Code for the delivery address.
We MUST have the correct post / zip code for the delivery address.
(i) For orders to be delivered to a UK destination you may use the Royal Mail Postcode Finder facility. This is a free on-line service, for which you only need to register, and they provide 12 free searches within every 24 hour period. Click the link http://www.royalmail.com or type the URL into the address bar of a new browser window, register and click the postcode finder tab at the top of their page. Once you have the correct postcode of the delivery address you can copy it and close their window to return to our site. All UK postcodes are listed with the Royal Mail, so if you have trouble finding the postcode, it will be because the delivery address you are using is not exactly as the Royal Mail have it listed in their database, keep trying!
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Payment Queries

What Credit / debit cards do you accept?
We accept Visa, Mastercard, Amex, Switch and Solo.
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Is your site secure for online payment?
Online credit card details are subject to Thawte certification and Manual Swipe. This is the most secure method of paying online as no card details can be accessed by others in any form. You will notice the Padlock symbol in your status bar to verify the secure nature of the connection when you are entering credit card detail. Your details will never be passed on to third parties.
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Contact Queries

I have not received any confirmation from you that my order has been placed.
Our software immediately issues an auto-response e-mail confirming the details of your order once placed. If you have not received this auto-response mail, it may be because you have typed your e-mail address into the order form incorrectly. Please e-mail us immediately if you think this might be the case.
Neither placement of an order, the confirmation e-mail of placement of an order, nor the authorisation of payment of an order constitutes acceptance of an order. Orders, once received are accepted or rejected. If accepted, we will send you a confirmation e-mail of acceptance of your order. We will notify you by e-mail if we reject or cancel an order, giving the reasons why and notification of any charges incurred.
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I should have received an e-mail from you, but I have received nothing.
We ALWAYS contact customers as and when it is necessary. If you should have heard from us but have not, it is probably for one of the following reasons.
(i) Please check the e-mail address you gave us. If this was incorrect, we may well have sent your mail to an incorrect address, or it has been returned to us as undeliverable mail.
(ii) Please check the 'Junk Mail' or 'Blocked Mail' settings on your e-mail client. Certain online mail servers use filters. Our mail to you may have been filtered as junk or blocked.
In the event that you are expecting mail, please e-mail us immediately, and we can assist you with your enquiry.
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Other Queries

I have not heard from the recipient that they have received their gift.
Please contact the recipient first. They can confirm if the gift has been delivered or not. If the gift has not been delivered on the expected date of delivery, please firstly check that the item you ordered was within the timescales for delivery shown on our site. In the event of non-delivery or late delivery please contact us immediately and we will investigate the matter for you.
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I wish to cancel my order. What must I do?
If you would like to cancel your order you must notify us as soon as you possibly can and not later than 36 hours in advance of the delivery date. Cancellations made after this time may incur charges up to the value of your order.
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